Aspiro helped us with our CRM implementation which helped us to collect leads from our website and pass it on to our sales team . The leads are collected automatically by the system and when new leads are collected our team is alerted through automated process.
BedandSofa is an online furniture shop in singapore, that offers its customer’s a wide range of options in home and offie furtniture’s. BedandSofa team is dedicated to provide its customers with quality and value for money furniture’s for every need. They continuously evaluate , the customer online shopping experience, level of after service provided to the customer to make sure that the customer’s experience is beyond their expectation.
BedandSofa needed a better way to manage its customer information. The company had been managing the customers using the ecommerce system. However the ecommerce system was not sufficient enough to Analyze the customer order’s, Segment the market, Create targeted campaigns and in Providing quality customer service.
Aspiro based on the client requirement and after evaluating several CRM solutions in the market choose Sugar CRM for the client due to its ease of use, fast setup, strong functionality, scalability and an open architecture that enables customization based on the specific business needs.
- Increased sales
- Increased customer retention and repeat sales
- Improved and efficient customer service process